Store policies

Terms and Conditions

1. Who we are. Second Life by OWLICO Appliance Repair ("Second Life", "we") is the used appliance parts store operated by OWLICO Appliance Repair LLC, a Florida limited liability company. Contact: contact@owlicoappliances.com · (941) 949-4404.

2. Acceptance. By placing an order you accept these Terms and the Returns & Warranty, Shipping & Local Pickup, Cancellations & Refunds and Privacy Policies, which form part of these Terms and are available through links in the store and at checkout for your review before completing the order and making payment. Purchases must be made by persons with legal capacity to contract; you represent that you are 18 or older, or that a parent or guardian participates in or authorizes the purchase where legally required.

3. Products. We sell used appliance parts. Each part is an individual physical unit identified by its SKU/SL code and described in its listing with photographs, condition, known defects and included contents. Parts listed as tested have been verified for proper operation before sale. Compatibility information is offered as assistance; the buyer must verify the appliance model and part number before purchasing. If in doubt, contact us before buying. This buyer responsibility does not remove Second Life's responsibility when we have shipped an incorrect part or there is a material error in the compatibility information published by Second Life, in accordance with the Returns & Warranty Policy.

4. Prices, taxes and shipping. All prices are shown in U.S. dollars (USD). During checkout, before you confirm payment, the full breakdown is displayed: product subtotal, shipping cost, applicable taxes, discounts or credits if any, and final total due. The shipping charge is stated separately from the price of the part.

5. Orders and availability. Each part is a unique unit: when you start payment it is temporarily reserved for you to prevent it from being sold simultaneously to another buyer; if payment is not completed within the indicated reservation period, the reservation is released automatically and the part becomes available again. An order is confirmed only once payment has been verified by the payment provider.

6. Cancellations, shipping, pickup, warranty and returns. Governed by the Cancellations & Refunds Policy, the Shipping & Local Pickup Policy and the Returns & Warranty Policy, published in the store and accessible through links before completing the purchase. They form part of these Terms.

7. Use of the store and accounts. You are responsible for the accuracy of the information you provide, for keeping your account credentials confidential and for the activity carried out with them, and you must notify us immediately of any unauthorized access or use. Using the store for fraudulent or unlawful purposes, abusing it, or interfering with its operation or security is not permitted. Copying, bulk extraction, reproduction or unauthorized use of Second Life's photographs, listings, technical information or other proprietary content for commercial or fraudulent purposes, or to build competing databases, is prohibited. This does not prevent normal buyer uses, such as sharing a listing link or product information to verify compatibility or request assistance. Second Life may suspend or restrict accounts in cases of fraud, abuse, security risks or material violations of these Terms, stating the reason where appropriate and subject to applicable law.

8. Liability. Second Life is liable under applicable law for compliance with these Terms and its policies. Because we sell individually identified used parts, Second Life is expressly responsible for the physical part actually sold, its functional warranty where applicable, shipment of the correct part, and the refunds due under our policies. To the extent permitted by applicable law, Second Life does not assume the costs of diagnosis, installation, removal, labor or appliance repair, nor damages arising from an incorrect appliance diagnosis made by the buyer or third parties. This limitation will not be applied to exclude Second Life's liability where there is an error attributable to Second Life, such as shipping a part different from the one purchased, nor rights or liabilities that cannot legally be limited. Nothing in these Terms excludes or limits consumer rights that cannot be excluded or limited by law, nor liability for willful misconduct or gross negligence.

9. Governing law and disputes. These Terms are governed by the laws of the State of Florida and applicable U.S. federal law. For any dispute, claim or problem related to a purchase, we ask that you first contact us at contact@owlicoappliances.com or (941) 949-4404 to try to resolve it directly. Any unresolved controversy will be submitted to the competent courts in accordance with applicable law.

10. Changes. We may update these Terms and our policies; each new version will state its effective date. The version in force at the time each order is placed applies to that transaction, and we keep with each order the reference of the applicable version, so that future changes do not retroactively modify the terms of previous orders or reduce rights already acquired by the buyer. Changes apply only in accordance with applicable law.

Privacy Policy

Controller. OWLICO Appliance Repair LLC, operator of Second Life by OWLICO Appliance Repair. Contact: contact@owlicoappliances.com · (941) 949-4404.

Data we collect. Only what is necessary to operate the store and provide the service: name, email, phone number when provided, shipping and billing address, order history, communications, claims, and photographs or files you voluntarily provide for support, compatibility, returns or warranties. Full payment card details are not stored by Second Life; they are processed directly by the payment provider.

How we use it. To process and deliver orders; manage your account, payments, receipts, shipments, password recovery, returns, warranties and support; prevent fraud; and meet accounting, tax and legal obligations.

Who we share it with. Only when necessary to provide the service, with providers such as the payment processor, carriers, email services, hosting/infrastructure and other technical providers required to operate the store, and when required by law. Second Life does not sell its customers' personal data.

Cookies. We use only cookies and technologies necessary for operation, security, session, cart, account and checkout. We do not use advertising cookies, marketing tracking or personalized advertising.

Communications. Our emails are transactional and service-related (account, orders, payments, receipts, shipments, password recovery, returns, warranties and support). We do not send marketing emails without your consent where consent is required.

Retention. Records of orders, payments, returns, warranties and transactions are kept for the period reasonably necessary for operations, fraud prevention, accounting, tax obligations and legal compliance. Deleting an account does not necessarily delete records we must keep for legal or business obligations.

Your rights. You may request access to, correction of, or deletion of your personal data, where applicable under the law, by writing to contact@owlicoappliances.com.

Security. We protect your data with reasonable measures: communications with the store are encrypted (HTTPS), passwords are stored in encrypted, irreversible form, access to customer data is restricted to staff who need it to handle your order, and payments are processed directly by the payment provider without us storing your full card details.

Minors. The store is intended for persons 18 or older. We do not knowingly collect personal data from minors without a parent's or guardian's participation or authorization; if you believe a minor has provided us with data, write to us and we will delete it.

Changes. We may update this policy; the current version will be posted in the store with its effective date.

Returns & Warranty

60-Day Functional Warranty. Used parts sold by Second Life by OWLICO Appliance Repair include a 60-day functional warranty counted from the date of delivery to the buyer. It covers verified functional failures of the part during that period. Subject to availability, Second Life will offer an equivalent replacement or the corresponding refund. Repair of the part is not a warranty obligation. Because many parts are used, one-of-a-kind units, if a covered failure is confirmed and no equivalent replacement is available, the price paid for the part will be refunded.

Part identification. Each physical part is individually identified by its SKU/SL code. Parts listed as tested have been inspected and verified for proper operation before sale. Any warranty claim or return must correspond to the same physical part sold by Second Life, which may be verified through the SKU/SL code, photographs, identifying marks and our internal records.

Compatibility and diagnosis. Compatibility information is provided to assist the buyer, who must verify the appliance model and part number before purchasing. If in doubt, contact us before buying and we will assist you. A part will not be considered defective solely because installing it did not resolve a problem resulting from an incorrect appliance diagnosis.

Returns not accepted. Returns are not accepted for change of mind, purchase of the wrong part, or incorrect diagnosis when the part received works properly and matches the listing and the order. This restriction does not apply when Second Life shipped an incorrect part, there is a material error in the listing or in the compatibility information provided by Second Life, the part arrives damaged in transit, or there is a functional failure covered by the 60-day warranty; those cases are handled through the claim or warranty procedure.

Warranty exclusions. The warranty does not cover damage caused by incorrect installation, incorrect connections, modifications, mishandling, impacts, moisture, corrosion, overheating, short circuits, overvoltage, external electrical problems, or pre-existing appliance faults that damage the installed part. For electronic components, it does not cover a part that is burned or damaged as a verifiable consequence of a short circuit, defective component, incorrect wiring or any other appliance condition unrelated to the part sold. It also does not cover damage caused during attempts to repair, modify or alter the part after receipt. Parts expressly listed as "As-Is", "For Parts", "Not Tested" or "For Repair" carry no functional warranty, provided that condition is clearly stated in the listing before purchase. Normal cosmetic wear shown or described in the listing is not a functional defect. These exclusions do not affect cases where Second Life shipped an incorrect part, nor any rights the buyer may have under applicable law.

Prior authorization (RMA). Prior authorization is required before shipping any part back. Start the return or warranty request from your order or by contacting us, and wait for instructions. Returns shipped without authorization may be delayed.

Shipping damage. Report visible damage within 48 hours of delivery, including photographs of the package, packaging, shipping label and damaged part, and keep the original packaging while the claim is processed. This timeframe facilitates the carrier claim and does not limit any consumer rights under applicable law.

Return shipping costs. If a failure covered by the warranty is confirmed, or if Second Life shipped an incorrect part, Second Life will cover the reasonable cost of return shipping and provide instructions. For shipping damage, contact us and provide the requested evidence before returning; when a return is appropriate, you will not bear the return cost. Do not ship any item without first following this procedure.

Refunds. Once the part is received, we will inspect and verify it. If the claim is approved, the refund will be processed within 5 business days after the inspection is completed, to the same payment method used for the purchase whenever possible. The time for funds to appear in your account depends on your bank or payment provider.

Contact. contact@owlicoappliances.com · (941) 949-4404 · Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time). Messages received outside these hours are handled on the next business day.

Shipping & Local Pickup

Destinations. We ship to the 48 contiguous United States and Washington D.C. We currently do not ship to Alaska, Hawaii, Puerto Rico or other U.S. territories; these destinations may be enabled later.

Shipping cost. Shipping cost is calculated based on package weight, dimensions and destination, and is shown separately from the price of the part during checkout, before you confirm payment. Parts exceeding the limits of the available shipping methods require a special shipping quote; in that case we will let you know the options before the order is confirmed.

Timeframes. Handling: normally 1 to 2 business days after payment confirmation. Transit: normally 3 to 7 business days depending on destination, service and carrier. Transit time is an estimate and not a delivery date guaranteed by Second Life. Timeframes may vary during holidays, due to weather, carrier incidents or circumstances beyond our reasonable control.

Carriers and tracking. We may use USPS, UPS or other available carriers, selecting the appropriate service based on weight, dimensions, destination and part characteristics. When the service includes tracking, we will provide the tracking number once the shipment is processed.

Addresses and PO Boxes. We ship to residential and business addresses. Shipping to PO Boxes is accepted only when the carrier, selected service, package weight and dimensions allow it. If a part or method does not support PO Box delivery, you must provide a valid physical address before the order can be processed. You are responsible for the accuracy of the address provided.

Local pickup in Venice, Florida. We offer local pickup at no additional cost, by appointment or prior confirmation from Second Life only; walk-in service is not guaranteed. The exact pickup address is not public: it will be provided, together with instructions and available hours, once your order is confirmed and ready for pickup. Orders must be collected within 7 calendar days of the "ready for pickup" notification. If you need more time, contact us before that period ends.

Shipping damage. If the package arrives damaged, see the Returns & Warranty Policy (report within 48 hours with photographs and keep the packaging).

Cancellations & Refunds

Cancellation by the buyer. You may cancel your order yourself while it is pending processing and before physical preparation of the order has begun. If payment was already made and the cancellation is valid, 100% of the amount charged will be refunded to the payment method originally used.

Orders in preparation or shipped. Once the order has entered preparation, has been packaged, has shipping processed or has been handed to the carrier, self-service cancellation is no longer available; contact us to review the case. If the order has already shipped, it is not considered a cancellation and the applicable return, warranty or claim policies apply.

Incomplete payments. When you start payment, the part is temporarily reserved for you. If payment is not completed within the indicated time, the reservation is released automatically and no charge is made.

Cancellation by Second Life. We may cancel an order in case of an obvious pricing or listing error, unavailability of the unit, suspected fraud or inability to deliver. In that case any amount charged will be fully refunded and we will notify you.

Refund timing. Refunds are issued to the same payment method whenever possible. The time for funds to appear in your account depends on your bank or payment provider. Refunds arising from returns or warranty are governed by the Returns & Warranty Policy (up to 5 business days after inspection).